Frequently Asked Questions
What methods of payment do you accept?
We accept Visa and Mastercard credit card payments through the eWAY payment gateway.
Wholesale orders are processed via direct bank deposit.
What currency is used to display the prices on the website?
We are a Sydney, Australia based business, as such all product pricing is listed in Australian dollars (AUD).
When will my order ship?
Please allow 2-3 business days for fully paid orders to dispatch. Please note there may be dispatch delays during busy holiday periods like Christmas. For these periods, you should allow for up to 10 business days with standard delivery by Australia Post.
Orders are dispatched Monday to Friday (Australian EST) and not on weekends or public holidays.
Do you ship internationally?
Yes! We ship to most countries as per Australia Post. Please note that the Quarter Paper Co website displays the price in Australian dollars. We are not liable for any import taxes or duties when products arrive at your customs.
Can I enter my address in a language other than English?
We encourage you to enter the shipping address in English. This can avoid delays with your order, and ensures that your order is delivered to the correct address. If it is necessary to enter your address in your localised language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
When I log into my account my order status says 'Processing', what does this mean?
This means that we have received your order and are preparing it to be packed and dispatched.
Can I change my shipping address?
If your order has not been dispatched, please call +61 403 389 776 or email us at [email protected] with your order number and the new shipping address. There is no guarantee we can change your address, but will do our best to do so. We may ask you some security questions when you contact us to change the address.
Does Quarter Paper Co supply for wholesale?
Yes! We are currently in the works of creating a wholesale section on our website, however if you would like to stock our products you can get in touch by emailing [email protected] with the following information:
- Your name
- Contact number
- Shop name and location
- Type of shop: online retailer / brick and mortar / rep/distributor
What do the various Quarter Paper Co order status descriptions mean?
"Processing" - Your order has been received and is being packed, and will be dispatched in the next 2-3 business days.
"Shipped" - Your order has been shipped and is on it’s way to you. This does not mean it has been delivered, it may still be in transit.
Are items shipped together if I order multiple products?
In most cases your order will be shipped together. Two exceptions are:
- If an item is out of stock, but we are expecting a restock soon, and
- Bulky items or wrapping paper will be shipped separately in postal tubes to avoid damage.
A product I want is out of stock. How can I be notified if/when the product is back in stock?
If an item is out of stock, the dedicated product page for that item will have an email field for you to leave your details so that you can be notified if/when the item is back in stock.