Shipping + Returns
Shipping and Delivery
We use Australia Post for delivery. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. After we have received your order, there will be a 2-3 business day processing time. After dispatch to Australia Post estimated delivery times depend on metropolitan areas or country locations:
- Standard: 3-6 business days.
- Priority: 1-4 business days.
- Express: Next business day delivery.
Delivery times after dispatch will depend on the postal carrier’s delivery service, and whether the delivery address is in metropolitan areas or country locations. Please refer to the Australia Post website for more information about estimated delivery times.
We ship to most countries. Please note that the Quarter Paper Co website displays the price in Australian dollars. We are not liable for any import taxes or duties when products arrive at your customs.
Countries outside of Australia will receive orders in approximately 5-15 business days.
Standard Australia Air Mail
Quarter Paper Co uses Australia Post Airmail. This is not a registered service, therefore it can not be tracked. The purchaser selects this service at their own liability.
Estimated delivery times are:
- New Zealand: 7-14 business days
- Europe: 14-21 business days
- America: 14-21 business days
- Asia Pacific: 7-14 business days
We are a small business, so sometimes we need to take breaks too. In the event we are away the online shop will remain open but dispatch of orders will recommence when we return. Any delay in delivery times will be clearly noted on the website.
Refunds and Exchanges
Unfortunately we do not accept returns for change of mind items. We can offer an exchange or replacement item of equal value. If you change your mind about a product you have purchased from Quarter Paper Co, you’re welcome to return it for an exchange (postage will be charged to the customer).
To return by post:
- Carefully package the product up with a copy of the receipt.
- Complete a Returns Form and post it to the address in the form.
- The purchase price (excluding shipping charges) will be refunded using the original payment method within 10 days of us receiving the item in original condition.
We take great care in ensuring your order is free from defects, but in the event that a product is faulty, wrongly described or different from the sample shown, please contact us at [email protected] with a photo of the faulty item and a description. Then we will meet our legal obligations which may include refunding the full purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time.
Conditions of Refund/Exchange
The following conditions apply for a refund or exchange:
- Item is returned within 30 days of purchase.
- The original receipt or proof of purchase is provided.
- The returned item is unused with original packaging.
- Excludes sale or discount items.